Staying COVID-19 Secure in 2020

We confirm we have complied with the government’s guidance on managing the risk of COVID-19.


So, what does this mean for you our guests and customers…?

All of our staff will be washing their hands more frequently.

We have calculated the maximum number of customers that can reasonably follow social distancing guidelines (2m, or 1m with risk mitigation where 2m is not viable) including indoor and outdoor spaces.

Reconfigured our seating and tables to maintain social distancing (2m or 1m with risk mitigation where 2m is not viable) between customers of different households or support bubbles.

Providing clear guidance on social distancing and hygiene to you before you enter, we have posters which we would ask you to read before you enter (copy below)

We will manage the entry/exit to the premises – side door will be entrance only, the main door is the exit, the rear door will be an exit for those using the patio/garden. A one-way system will be in place as far as possible with signs reminding people to maintain distance and what routes to use.

We will be asking you to sanitise your hands (sanitiser will be provided) as you enter.

If you bring your children, you are responsible for supervising them at all time & ensure that you all follow social distancing guidelines.

If the weather becomes inclement, unfortunately, we may not be able to shelter everyone unless social distancing can be maintained.

We have made arrangements concerning our deliveries to ensure social distancing is in place and to reduce interaction with our staff.

We will take orders from you at your table; staff will wear face masks and gloves. Disposable menus will be provided, which we will ask you to either take with you to reuse in the future or to dispose of in clearly marked bins.

Cutlery and condiments will be provided to you at your table; condiments sachets have replaced bottles. Your server will clear your table so that glasses, cutlery, plates etc. can be taken directly to the industrial dishwashers.

We will have screens on the bar at the till and our corded payment card machines to protect you and us. We would ask customers to pay by contactless payment where possible. We have also acquired a mobile card machine to be able to take payments from you at the table.

Gatherings around the till card machine and bar will not be allowed.

We have increased our cleaning schedules in terms of rooms, cottages and the pub taking into account all frequently touched surfaces. Toilet doors in the pub will be propped open to allow airflow & paper towels and marked bins for disposal of the towels are provided. 

Signs are in place reminding all customers and guests of the importance of handwashing and handwashing techniques. 

As a requirement of entry, all guests and customers will be required to provide their name and a contact number for the purposes of track and trace.

We are excited to be able to open, we hope you will be patient with us in these new and unprecedented times. We look forward to seeing you all, safely.

Thank you,

The White Lady Team